Shipping
Shipping Information
We offer free shipping on all U.S. orders via UPS Ground!
We do our best to ship all orders as quickly as possible, but please note that there be processing delays during sale events and holidays. Estimated delivery times are based on standard business days Monday through Friday, and do not include weekends and holidays.
Please be sure to enter a valid shipping address and a secure shipping location upon checkout. We are not responsible for lost or stolen packages. Any returned packages will be subject to returned shipping fees.
Domestic Shipping Rates
| Shipping Method | Estimated Delivery Time |
| UPS Ground | 1-5 business days by 8pm |
| UPS 2nd Day Air | 2 business days by 8pm |
| UPS Next Day Air Saver | 1 business day by 8pm |
| UPS Next Day Air | 1 business day by 12pm |
International Shipping Rates (Canada Only)
| Shipping Method | Estimated Delivery Time |
| USPS Priority Mail Express International | 3-5 business days |
| USPS Priority Mail International | 6-10 business days |
Return Policy
We offer Free Returns on all U.S. orders! Just simply send us an email at hello@bittergracedc.com and we'll send you the Return Label via email.
We accept returns within 15 days of the order date. Your return(s) must meet the following criteria below to be eligible for a refund to the original form of payment:
- We must receive your return within 15 days of your order date. Any returns past the 15-day period will not be accepted.
- International orders are allowed up to 30 days.
- Returns must be unworn, unwashed, and scent-free with all tags attached.
- Sale items are final and cannot be returned or exchanged.
Exchange Policy
If you wish to exchange your item for another size or color, you will need to first make a return and then place a new order for the desired item. Any exchanges must be within the 15-day period of your purchase date.
For any questions, please contact us at hello@bittergracedc.com and we will be happy to assist!