Shipping

Shipping Information

We offer free shipping on all U.S. orders via UPS Ground!

We do our best to ship all orders as quickly as possible, but please note that there be processing delays during sale events and holidays. Estimated delivery times are based on standard business days Monday through Friday, and do not include weekends and holidays. 

Please be sure to enter a valid shipping address and a secure shipping location upon checkout. We are not responsible for lost or stolen packages. Any returned packages will be subject to returned shipping fees.

Domestic Shipping Rates

 Shipping Method Estimated Delivery Time
UPS Ground 1-5 business days by 8pm  
UPS 2nd Day Air     2 business days by 8pm
UPS Next Day Air Saver   1 business day by 8pm
UPS Next Day Air         1 business day by 12pm    

    

For UPS Next Day Air Saver and UPS Next Day Air: Orders must be placed by 6am EST for items to be shipped the same day. Orders placed after 6am EST will be shipped the following business day.

 

International Shipping Rates (Canada Only)

 Shipping Method Estimated Delivery Time
USPS Priority Mail Express International 3-5 business days
USPS Priority Mail International 6-10 business days

 

Return Policy

We offer Free Returns on all U.S. orders! Just simply send us an email at hello@bittergracedc.com and we'll send you the Return Label via email.

We accept returns within 15 days of the order date. Your return(s) must meet the following criteria below to be eligible for a refund to the original form of payment:

  • We must receive your return within 15 days of your order date. Any returns past the 15-day period will not be accepted.
  • International orders are allowed up to 30 days.
  • Returns must be unworn, unwashed, and scent-free with all tags attached. 
  • Sale items are final and cannot be returned or exchanged. 

Exchange Policy

If you wish to exchange your item for another size or color, you will need to first make a return and then place a new order for the desired item. Any exchanges must be within the 15-day period of your purchase date.

For any questions, please contact us at hello@bittergracedc.com and we will be happy to assist!